Privacy Policy

Effective Date: 15th May 2025

Welcome to Invoke Home and Living ("we", "our", or "us"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with our products and services.

By using our website or making a purchase, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

When you place an order, sign up for our newsletter, or reach out to us, we may collect:

·       Full Name

·       Email Address

·       Phone Number

·       Shipping/Billing Address

·       Customisation details (e.g., names or messages for personalised products)

b. Payment Information

We use secure third-party payment gateways (e.g., Razorpay, PayU, Stripe) and do not store any card or bank details on our servers.

c. Website Usage Data

We may collect data such as:

·       Browser type, device, and operating system

·       Pages visited and time spent

·       IP address and location

·       Click patterns and referral sources

This helps us improve website performance and user experience.

2. How We Use Your Information

We use the collected data for the following purposes:

·       To process and deliver your orders

·       To customise products based on your inputs

·       To communicate order updates, confirmations, or delivery issues

·       To respond to customer service queries or feedback

·       To send promotional offers (you can opt out at any time)

·       To analyze site usage and improve our product range and website

We do not sell or rent your personal data to any third party.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

·       Remember user preferences

·       Track website usage for analytics

·       Improve overall performance

You may disable cookies in your browser settings, but certain features of the website may not function properly.

4. Information Sharing

We may share your information with:

·       Logistics and courier services to deliver your orders

·       Payment gateways for secure transaction processing

·       Email/SMS services for communication purposes

·       Legal authorities if required by law or to protect rights and safety

All third parties are bound by confidentiality agreements and do not have permission to use your information for their own purposes.

5. Data Security

We take your privacy seriously and have implemented appropriate technical and organizational measures to:

·       Protect data against unauthorized access, disclosure, alteration, or destruction

·       Ensure secure data transmission through SSL encryption

·       Limit access to personal data to trained staff and trusted service providers

However, please note that no internet transmission is completely secure, and we cannot guarantee absolute data security.

6. Your Rights

As a customer, you have the right to:

·       Access your personal data held by us

·       Request correction of inaccurate or incomplete data

·       Request deletion of your data (except when legally required to retain it)

·       Withdraw consent from receiving marketing communications

To exercise any of these rights, please contact us at support@invokehomeandliving.com.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date."

We encourage you to review this page regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, feel free to contact us:

📧 Email: info@invokehomeandliving.com
🕒 Hours: Monday to Saturday, 10:00 AM to 6:00 PM